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"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow Sep 15, 2026 · 15:05 Voice AI failures are not random bugs, but structural issues. Kim introduces a linguistic framework mapping communication to two channels (listening/speaking) and four interdependent levels: sounds, words, interaction, and mental model.

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"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow

Voice AI failures are not random bugs, but structural issues. Kim introduces a linguistic framework mapping communication to two channels (listening/speaking) and four interdependent levels: sounds, words, interaction, and mental model.

Read article