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Introducing the Voice Agent API

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We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI Oct 4, 2026 · 16:19 Learn how AssemblyAI built 'Joey,' an AI agent that boosted ticket resolution from 10% to 80%. Discover the architecture using local markdown, embeddings, and the Claude Agent SDK.

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We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI

Learn how AssemblyAI built 'Joey,' an AI agent that boosted ticket resolution from 10% to 80%. Discover the architecture using local markdown, embeddings, and the Claude Agent SDK.

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